Terms & Policies

RESERVATIONS & PAYMENT

Online session bookings are requests until Amanda reviews and approves the requested time. No session payment is collected when you submit a request. You may withdraw an unapproved request without a fee or package deduction.

After approval, Amanda will send confirmation and payment instructions. Payment is due before the session starts, unless a valid prepaid package session is applied. Amanda follows up manually on unpaid sessions; submitting a request does not authorize an automatic card charge.

Purchasing a package does not confirm a session time. Each session must be arranged with and approved by Amanda. If applicable, virtual-session access details will be provided after confirmation. Each participant must have a paid place in the session.

Please request appointments in advance. Same-day reservations are not available; at least 24 hours is needed to arrange and confirm an appointment. When possible, submit requests for the following week by Friday at 4pm. Requests are reviewed in the order received, subject to Amanda’s availability and studio space.

Sessions start and end at the scheduled times. Arriving late does not extend the session, as studio space and equipment are reserved for specific times.

CLIENT CANCELLATIONS & NO-SHOWS

These cancellation rules apply only to sessions Amanda has approved. Unapproved requests may be withdrawn without charge.

You may cancel by text message to Amanda or by email to amandamaewilson@gmail.com. Either method is sufficient. You may also use online cancellation where available. The notice period is measured from when your cancellation is received to the scheduled session start time, using the time zone shown on your confirmation.

At least 24 hours before the start: payment for an individually paid session is retained as credit for rescheduling. Amanda will state the credit’s expiry date in writing when it is issued. For a package booking, the session credit is restored and retains the package’s existing expiry date.

Less than 24 hours before the start, or a no-show: an individually paid session is charged at its full session price. If already paid, that payment is retained; if unpaid, the full session fee remains due and Amanda will arrange payment manually. For a package booking, one session is deducted, with no additional cancellation fee.

Amanda may waive a late-cancellation fee or restore a package session for an emergency at her discretion. An exception is not guaranteed and must be confirmed by Amanda.

IF AMANDA CANCELS

If Amanda cancels an approved session, no client cancellation fee applies. An individually paid session may be rescheduled at no additional cost, with its payment retained as session credit. For a package booking, the session credit is restored. Refunds are provided where required by applicable law.

PREPAID SESSION PACKAGES

The following rules apply to new session-package purchases made after publication of this policy. Existing purchases retain the terms disclosed when they were purchased.

New session packages are valid for 12 months from the purchase date, unless applicable law requires a longer redemption period. This 12-month rule does not apply to gift cards or gift certificates, which are subject to their separately disclosed terms and applicable law.

Unused package sessions may be transferred only with Amanda’s prior approval. Price increases do not change the number of eligible sessions already purchased or add a surcharge for those sessions while the package remains valid.

Unused or partly used packages are not eligible for discretionary refunds because of a change of mind. Remaining sessions stay available until the applicable expiry date, subject to these booking and cancellation rules and any rights required by law.

REFUNDS & CONSUMER RIGHTS

Except where applicable law requires a refund, timely client cancellations and cancellations by Amanda are handled through rescheduling or restored session credit as described above.

Nothing in this policy limits any cancellation, refund, redemption or other consumer right required by applicable law. Where the law requires a different outcome or a longer validity period, that requirement takes precedence.

MEDICAL CONCERNS:

You take full responsibility for your participation.

As with any new exercise program, please ask your health care professional if these services are appropriate for you or if there are any contraindications that should be considered while practicing. Please be advised that you are taking full responsibility and participating at your own risk and that Amanda Mae Yoga or any of its affiliates take no responsibility for damages or injuries incurred during or thereafter the session has commenced. A doctor’s recommendation or letter of release may be required prior to the participation or confirmation of booking.